Shipping and orders
How will my order be shipped?
Orders are typically fulfilled within 1 week and are shipped via USPS priority. It's the holidays and things are sure to take a little longer, please allot 2 weeks from time of order to receipt.
When will I receive my order?
Orders will be shipped within one week of ordering when in stock. You should receive shipping information when your order is processed so you can know more accurately when it will arrive.
What do I do if I never received my order?
I do my best to track all of our shipped packages but please let me know as soon as possible if you or the intended recipient have not received your order by the time expected. contact firstname.lastname@example.org.
Where are you located?
I produce from a commercially operated kitchen out of Brooklyn, NY. I do not have an accessible storefront.
I live in Brooklyn/Manhattan, do you have a local delivery option?
At times I will offer local delivery and pickup but for the start of the 2021 winter season I will be focusing only on orders for shipping. I may open up orders for pickup at the end of December, please subscribe if you'd like to keep up-to-date on those happenings.
How can I contact you about a larger order?
Email me directly email@example.com for large order inquiries.
How long will my order stay fresh?
My treats are best enjoyed within a 4-6 weeks from opening but will stay fresh for longer if kept sealed and in a temperate environment. I do not use, add or intend to ever include additional preservatives to elongate shelf life. All of my products are made, tested and quality tested over an elongated period of time and most can actually be enjoyed for many months, if you intend to savor them one by one.
Whats the best way to store items I’ve ordered?
All products are best kept in sealed, airtight containers. Tinned products are best kept in the tins they arrive in; with the other products - in the bags they come in sealed completely or transferred to tins or other airtight containers. Tin is one of the best materials for maintaining freshness of the baked goods offered here.
What do I do if I receive a damaged or incorrect order?
Please let me know so I can remedy the situation immediately by emailing firstname.lastname@example.org
How do I make changes to an order I’ve already placed?
Reach out to via email: email@example.com
How is the product made? Where do the ingredients come from?
The product is made by hand in small batches in Brooklyn. Organic and best quality ingredients are sourced whenever possible. Some companies whose products I stand by and use include King Arthur flour, Bob's Red Mill, Central Milling, Murray's Cheese, Cabot butter, Burlap and Barrel Spices, Diaspora Co. Spices, Nuts.com and Valrhona Chocolate to name a few.
How do I contact you if my question isn’t answered here?
Please email us directly: firstname.lastname@example.org