Shipping and Orders
How will my order be shipped?
We ship USPS priority which typically takes between 2-3 days to ship from fulfillment. Carriers are experiencing unexpected delays due to an increase in package volume, I will do my best to keep you updated should a delay occur.
When will I receive my order?
Orders will be ship by date noted if pre-order or within 3-5 days if in stock. You should receive shipping information when your order is processed so you can know more accurately when it will arrive.
What do I do if I never received my order?
Please let us know as soon as possible if you or the intended recipient have not received your order by the date expected so we can remedy the situation.
Where are you located?
We produce from a commercially operated kitchen out of Brooklyn, NY. We do not have an accessible storefront.
I live in Brooklyn/Manhattan, do you have a local delivery option?
At times we will coordinate and offer local delivery and pickup as an option. If you are interested and in the Brooklyn area, please reach out.
How can I contact you about a larger order?
Email us directly firstname.lastname@example.org for large order inquiries.
How long will my order stay fresh?
Our treats are best enjoyed within a month of purchase but will stay fresh for longer if kept sealed and in a temperate environment. We do not use, add or intend to ever include additional preservatives to elongate shelf life. All of our products are made, tested and quality tested over an elongated period of time and most can actually be enjoyed for many months if kept sealed, if you intend to savor them one by one.
Whats the best way to store items I’ve ordered?
All products are best kept in sealed, airtight containers. In the case of the savory crackers - they are best kept in the tins they arrive in; with the other products - in the bags they come in sealed completely. They can also be placed into sealing jars or other tight sealing lidded containers. Tin is one of the best materials for maintaining freshness of baked goods such as those offered here.
What do I do if I receive a damaged or incorrect order?
Please let us know and we will find a way to remedy the situation immediately by emailing email@example.com
How do I make changes to an order I’ve already placed?
Reach out to via email: firstname.lastname@example.org
How is the product made? Where do the ingredients come from?
The product is made by hand in small batches in Brooklyn. Organic and best quality ingredients are sourced whenever possible. Some companies whose products we stand by and use include King Arthur flour, Bob's Red Mill, Central Milling, Cabot butter, Burlap and Barrel Spices and Valrhona Chocolate to name a few.
How do I contact you if my question isn’t answered here?
Please email us directly: email@example.com